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Frequently Asked Questions

1. What is the difference between the Private Network and the Open Network?

a. The Bright Mail private email (Private Network) offers the highest level of email privacy and security. This is done by keeping all emails sent and received on our Secure Server where both the sender and the recipients can access it.
b. The Bright Mail open email (Open Network) works like most other free email services in that your emails can be sent to anyone outside the network and you can receive emails from anyone that has your email address. The Bright Mail open email has robust anti-spam, anti-virus and encryption software built in, and of course, we never scan the contents of your email or use or sell information about you like other free email providers do.

2. How do I switch between the Private and Open Networks?

a. There are two tabs at the top of the inbox labeled "Open Network" and "Private Network". Simply click on the one you would like to access and it will take you to that respective inbox. As the Open and Private Networks are separate services, you may have to login again.

3. How do I set up The Bright Mail email if I'm using Outlook, Apple Mail, or my mobile device?

a. There are detailed instructions on setting up your Open Network to work with email clients here.
** Be sure to choose the server that fits your needs: 1) The IMAP Server is best if you want to synch across devices like your phone, tablet, laptop or desktop. 2) The POP Server is best if you would rather not synch across devices.
b. Please note however, this will only work with the Open Network, the Private Network can only be used from the website.

4. How do I let others know about the Private Network?

a. Easy! There are two ways to grow your private network of contacts on The Bright Mail's private email service.
1. You can invite friends by clicking on the Invite Friends icon and completing the form.
2. Send an email to another person with an email account at TheBright.com

5. How do I use the Vaporize feature?

a. When composing an email in the Private Network, you have the option of setting a timer that will delete the email from the recipient's inbox at the end of the timed period. Simply select a time from the drop-down menu and the email you send will disappear after that amount of time you set, beginning once they open the email.
Note: The mail recipient(s) in the network can still photograph, take a screenshot, or copy and paste the contents of an email before it vaporizes

6. What makes the Private Network so secure?

a. Unlike other email services, The Bright Mail private email never leaves our secure server. Both parties simply login to their accounts and access the emails. Other emails services send your emails to multiple other locations (servers) before they get to their intended recipient. Each of these locations is a potential point of vulnerability for the security of your emails.

7. How do I set up a Signature?

a. Click on the 'Settings' icon at the top right, click 'Name/Signature' on the left side of the page, and enter you signature in the 'Signature' box and click save
b. To always have your signature displayed, go to 'Settings', then 'Preferences', then 'Composing Messages' and select 'always' from the drop down for 'Automatically add signature'.

8. How do I change my password?

a. Click on the 'Settings' icon at the top right, click "Password" and follow the instructions

9. Can I change the way my inbox looks? Are there multiple themes?

a. Yes. To change to a different theme, click on the 'Settings' icon at the top right, click 'Preferences', then 'Dislpay', then click on the word 'change to select a theme

10. How do I remove the auto signature?

a. Go to 'Settings', then 'Preferences', then 'Composing Messages' and select 'never' from the drop down for 'Automatically add signature'.

11. How do I set up folders for my mail?

a. Click on the 'Settings' icon in the upper right-hand corner, then select 'Folders' in the Settings Column. You can add folders by clicking on the Plus (+) sign at the bottom of the Folders Column.

12. I have questions about the multiple account option

a. Please contact us at customerservice@thebright.com with your questions.

13. Is it easy to bring my email addresses into my email at The Bright Mail?

a. Yes! Follow these simple steps and you have all of your contacts.
1. Go into your Address Book at TheBrightNetwork™, click on the Import Contacts Icon and the Import Contacts screen will be displayed.
2. Go into the Address Book in your old email, click on the Export Contacts Icon and export your contacts according to the Export Guide below.
FORMAT GUIDE: Choose the format listed to the right of your provider
Email ProviderChoose this Format
AOLCSV *Open the CSV file and change the Column Header Email to Email Address
Gmail Outlook CSV
Microsoft Outlook CSV *Microsoft includes Microsoft's Outlook and Hotmail products
Windows Live MailvCard
YahooOutlook CSV or vCard
***Hint: Be sure to remember the filename you use for the export file.
***Hint: The export file may end up in the download folder check where it will be saved.
3. Go back to the Import Contacts Screen from 1) above, click on Choose Files, select the file exported from the old email from 2) above, and click Import. That is it - You have imported your contacts!
b. If you experience any problems please contact us at customerservice@thebright.com.

14. How do I add an event to my calendar?

a. Double-click on the date of the event in the calendar and complete the fields as required in the dialog box. Don't forget to hit save when you are done.

15. Can I change an event after I enter it in the calendar?

a. Yes! Double-click on the event and edit as desired then click save to update the event.

16. Can I have Events for different categories show up with different colors in the calendar?

a. Yes
b. Go into Calendar under Settings in the Settings Tab (click the settings icon in the upper right-hand corner).
  • Select the colors you prefer for each category.
  • Select 'According to category' in the Event Coloring drop down under 'Main Options'
  • Click on Save to retain your selections.

17. Can I setup an automatic response email?

a. Yes!
b. Go into Filters under Settings in the Settings Tab (click the settings icon in the upper right-hand corner) and click on 'Vacation'. You can set up the rules and the message right there.

18. Can I block specified email?

a. Yes!
b. Go into Filters under Settings in the Settings Tab (click the settings icon in the upper right-hand corner) and click on 'Block Emails', and there you can specify the rules to block email.

19. Can I have more than one signature?

a. Yes!
b. Go to 'Settings', then 'Name/Signature'. Enter your signature as desired in the box under signature and then click SAVE to update.

20. How do I change the signature if I have more than one signature?

a. Go to 'Settings', then 'Name/Signature'. Select the desired signature then click the 'Set Default' check box, and then click SAVE to update.
*Others in the network can still photograph, take a screenshot, or copy and paste the contents of an email


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